Terms of Service
These Terms of Service ("Terms") govern your access to and use of the Nediva platform, including our website, mobile applications, and related services (collectively, the "Service"), operated by Nediva, Inc. ("Nediva," "we," "us"). By creating an account or using the Service, you agree to be bound by these Terms.
1. Who we are
Nediva operates a social platform that helps verified 501(c)(3) nonprofit organizations receive donations from individuals via Stripe Connect. We are a technology provider; we are not ourselves a charitable organization, do not hold donated funds, and do not give tax advice.
2. Accounts & eligibility
You must be at least 18 years old to create or use an account.By creating an account you represent and warrant that you are at least 18 years old. The Service is not directed to children under 13 and we do not knowingly collect personal information from children under 13 within the meaning of the Children's Online Privacy Protection Act ("COPPA"). If we become aware that we have collected personal information from a child under 13, we will promptly delete it. You are responsible for safeguarding your credentials and for all activity that occurs under your account. You agree to provide accurate information and to keep it up to date.
3. Donations & Stripe Connect
All payments made through the Service are processed by Stripe, Inc. ("Stripe") under a Stripe Connect destination charge model. By making or receiving a payment, you also agree to Stripe's Connected Account Agreement and Stripe's Services Agreement, which are incorporated by reference into these Terms.
Nediva does not hold, transmit, custody, or have any beneficial interest in donated funds.Each donation is charged by Stripe and the net amount, less Stripe processing fees and Nediva's platform fee (the "application_fee_amount"), is settled directly to the recipient nonprofit's Stripe-connected account. Settlement timing, holds, reserves, and chargeback handling are governed solely by Stripe. Nediva is not a money services business, money transmitter, donor-advised-fund sponsor, or custodian of charitable assets.
Refunds & chargebacks
Donations are intended to be a final transfer of value to the recipient nonprofit and are non-refundable except where required by law or where the recipient nonprofit agrees to a refund and instructs us to process it through Stripe. Chargebacks initiated by your card issuer are deducted from the recipient nonprofit's connected account; Nediva does not assume chargeback liability for amounts that have settled to a nonprofit.
Platform fee
Nediva charges a flat platform fee of 2.5%on each donation, disclosed before the donation is completed. By default, donors are offered the option to cover the platform fee so that the full stated donation amount reaches the nonprofit. When the donor declines, the 2.5% is deducted from the gift via Stripe's application_fee_amount mechanism. Standard Stripe card-processing fees (currently 2.9% + $0.30 per transaction in the United States) also apply and are Stripe's fee, not Nediva's — they are deducted from the donation by Stripe under the Connected Account Agreement. We will not change our 2.5% platform fee without thirty days' advance notice to all donors and nonprofits on the platform.
No on-platform balance; no saved-value account
Nediva does not maintain any pre-funded wallet, stored-value account, donor-advised fund, or other balance held on the donor's behalf. Saved payment methods are stored by Stripe under your Stripe Customer record and used only when you explicitly authorize a charge at checkout.
Donor-advised funds (DAFs)
Where we surface a DAF-grant option, that option is offered through an independent third-party donor-advised-fund sponsor (currently Endaoment). DAF grants are governed by the sponsor's own terms and tax treatment, and Nediva acts solely as a referrer; we do not sponsor or administer any DAF.
Tax acknowledgment
Tax receipts generated through the Service are issued on behalf of the recipient nonprofit, which is the donee for IRC §170 purposes. Whether a contribution is tax-deductible depends on the recipient's status and your circumstances; Nediva does not give tax advice and you should consult your own tax advisor.
4. Recurring donations & auto-renewal
If you set up a recurring donation, you authorize Nediva and Stripe to charge your payment method on the cadence you selected (monthly or annually) until you cancel. Your card will be charged the stated amount on each cycle automatically without further action from you. There is no minimum commitment — cancel anytime.
You may cancel at any time from your recurring giving page. Cancellation takes effect immediately and prevents all future charges; the cancel path is in the same medium (web) as signup, per the FTC’s Negative-Option Rule (16 CFR Part 425, “Click-to-Cancel”). Already-charged amounts are non-refundable except as described in Section 3.
Annual subscriptions only: we send a renewal reminder by email at least 7 days before the next annual charge, with a one-click link to cancel before the charge runs.
4.1 DMCA copyright notices
If you believe content on the Service infringes your copyright, you may send a takedown notice under 17 U.S.C. §512(c)(3) to our designated agent. The notice procedure and contact details are on our Community Guidelines page. We respond to valid notices promptly and forward them to the affected user, who may file a counter-notice under §512(g).
5. Nonprofit accounts
Nonprofit accounts must be operated by an authorized representative of a verified 501(c)(3) organization. By creating a nonprofit account, the operator represents that they have authority to act on behalf of the organization. Nediva may verify nonprofit status and suspend accounts that fail verification or violate these Terms.
5.1 State charitable-solicitation registration
The operator is solely responsible for registering the nonprofit with the appropriate state charitable-solicitation regulator in every state where the organization solicits donations, and for maintaining that registration in good standing for as long as the nonprofit accepts donations through the Service. As of the date of these Terms, 41 states plus the District of Columbia require some form of charitable-solicitation registration (the precise list and thresholds vary by state).
Nediva collects the operator’s certification of registered states at onboarding (and on each material edit) so that this responsibility is documented. We do not register on the nonprofit’s behalf, do not act as a “professional fundraiser” or “fundraising counsel” within the meaning of state law, and do not advise on registration strategy. Misrepresenting registration status — either to Nediva or to a donor — is a violation of these Terms and may result in immediate suspension.
5.2 Donor data shared with nonprofits
When a donor gives to a nonprofit through the Service, the nonprofit’s authorized team members are shown the donor’s display name, email address, donation history with that nonprofit, and any non-private message the donor included. This is necessary so the nonprofit can issue a valid tax receipt and provide the donor experience donors expect. Operators must treat donor data as confidential and use it only for legitimate nonprofit purposes; reselling, leasing, or sharing donor data with unaffiliated third parties is prohibited. See the Privacy Policy §3.1 for full detail on anonymity handling.
6. Acceptable use & community standards
Nediva is a positive-only platform. Content shared here should advance the mission of a verified nonprofit and be safe for a general audience.
You agree not to use the Service to:
- post sexually explicit, graphically violent, or otherwise NSFW content, including in images, video, or text;
- harass, threaten, demean, or intimidate any individual or group;
- post hateful content targeting protected characteristics including race, ethnicity, religion, gender, sexual orientation, disability, or national origin;
- promote violence, self-harm, terrorism, or illegal activity;
- impersonate another person or organization;
- post fraudulent, defamatory, infringing, or deceptive content;
- spam, scrape, or attempt to manipulate platform metrics or recommendations;
- circumvent platform fees or interfere with the operation of the Service.
We may remove content and suspend accounts that violate these standards at our sole discretion. Repeated or egregious violations will result in permanent removal of the offending account and any related nonprofit profile.
7. Content
You retain ownership of content you post. By posting, you grant Nediva a worldwide, royalty-free license to host, display, and distribute that content as necessary to operate the Service.
Comments on posts are limited to donors, followers, and team members of the relevant nonprofit. We make this restriction to keep conversations supportive and on-topic.
8. Termination
You may delete your account at any time. We may suspend or terminate your access for any violation of these Terms or for risk management reasons. Termination does not affect obligations already accrued.
9. Disclaimers
The Service is provided "as is". To the maximum extent permitted by law, Nediva disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of liability
To the maximum extent permitted by law, Nediva's aggregate liability arising from these Terms or your use of the Service will not exceed the greater of $100 or the platform fees you paid in the 12 months preceding the claim.
11. Governing law & dispute resolution
These Terms are governed by the laws of the State of Delaware, without regard to its conflicts-of-laws principles.
Informal resolution first
Before filing any claim, you agree to attempt to resolve the dispute informally by contacting legal@aishtamidhats.com and giving us 30 days to respond. Most issues are resolved this way.
Binding arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, except where prohibited by law. The arbitration will be conducted in English in Wilmington, Delaware, or by video conference at your election. Judgment on the award may be entered in any court of competent jurisdiction.
Class-action and mass-arbitration waiver
You and Nediva each waive the right to bring or participate in any class, collective, consolidated, representative, or private attorney-general action. If a court or arbitrator finds the preceding sentence unenforceable as to a particular claim, that claim (and only that claim) will be severed and litigated in the state or federal courts located in Delaware. To prevent the abusive use of bulk-filing tactics that have targeted other platforms, if 25 or more substantially similar arbitration demands are filed within a 60-day window by claimants represented by the same or coordinated counsel, all such demands will be batched and proceed in staged tranches, with arbitrator fees and expedited scheduling applied uniformly across the batch.
30-day opt-out
You may opt out of the arbitration agreement above by sending a signed written notice including your name, account email, and a statement of opt-out to legal@aishtamidhats.com within 30 days of first accepting these Terms. Opting out does not affect any other portion of these Terms.
Court venue (carve-out)
Notwithstanding the foregoing, either party may bring (i) a claim for injunctive relief to protect intellectual property or confidential information, or (ii) a small-claims-court action, exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction there.
California Civil Code §1542 waiver
If you are a California resident, you expressly waive the protections of California Civil Code §1542, which provides: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." You acknowledge that any release given by you under these Terms applies to all such claims, known or unknown.
12. Changes
We may update these Terms from time to time. Material changes will be communicated by email or in-app notice. Your continued use of the Service after changes take effect constitutes acceptance.
13. Contact
Questions about these Terms can be sent to legal@aishtamidhats.com.